Our client is one of the leaders in enterprise business applications development.
Our team works on the implementation of the cross-channel communication service which integrates into some business platform.
Omnichannel solution is a robust cloud-based service that extends the power of the business platform for customer service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, SMS, social messengers, etc.
Omnichannel solution also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like knowledge base integration, search, and case creation to ensure agents are effective.
We are a team of professionals who bring technology experience for big clients all over the world.
Requirements
Job Responsibilities and opportunities: